Privacy Policy

Effective Date: May 09, 2025

This Privacy Policy explains how we collect, use, store, protect, and disclose your personal information when you visit or make purchases on our website. This policy applies to all visitors, users, and customers of our service. By accessing and using our website, you agree to the collection and use of your information in accordance with this policy.

1. Information We Collect

We collect personal data that you voluntarily provide to us and automatically collected data during your visit.

Personal Identifiable Information:

• Full name, email address, phone number
• Shipping address, billing address, postal code, country and region information
• Payment-related information (we do not store full credit card details)
• Order history, purchase records and service interaction records

Automatically Collected Information:

• IP address, browser type, device information, operating system
• Website access time, page browsing records, search behavior
• Cookies and tracking data to improve user experience

2. How We Use Your Information

We use your personal information for the following legitimate business purposes:

• Process, verify, ship and complete your orders and transactions
• Provide customer support, reply to inquiries, handle returns and after-sales services
• Send order updates, delivery notifications, and service reminders
• Optimize website functions, content and user experience
• Prevent fraud, protect transaction security and maintain platform safety
• Comply with legal obligations and regulatory requirements

3. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience. Cookies are small text files stored on your device. They help us remember your preferences, analyze website traffic, and deliver personalized content.

You can adjust your browser settings to refuse cookies or alert you when cookies are being sent. Disabling cookies may affect some functions of the website.

4. Information Sharing & Disclosure

We will never sell your personal information to third parties for commercial purposes without your explicit consent. We may share your data only in the following situations:

• Service Providers: Share necessary information with third-party logistics, payment processors, and technical service providers to complete order delivery and transaction processing.
• Legal Requirements: Disclose information when required by law, court order, or government regulatory authority.
• Business Protection: Protect the rights, property and safety of our website, users and the public.

5. Data Security

We adopt industry-standard security technologies and management measures to protect your personal data from unauthorized access, disclosure, alteration or destruction. We encrypt sensitive data during transmission and storage. However, no internet transmission or electronic storage method is 100% secure, and we cannot guarantee absolute security.

6. User Rights

In accordance with GDPR (EU) and CCPA (California) related regulations, you have the following rights:

• Right to Access: Request copies of your personal data we stored
• Right to Rectification: Correct inaccurate or incomplete personal information
• Right to Erasure: Request deletion of your personal data
• Right to Restrict Processing: Restrict our data processing behavior
• Right to Data Portability: Obtain your data for transmission to other institutions
• Right to Opt-out: Unsubscribe from marketing emails at any time

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including completing transactions, resolving disputes, enforcing agreements, and complying with legal compliance obligations. After the valid period, we will delete or anonymize your data.

8. Third-Party Links

Our website may contain links to third-party websites. We have no control over the privacy policies and content of third-party sites. We recommend that you check the privacy policy of any third-party website you visit.

9. Policy Updates

We reserve the right to update this Privacy Policy from time to time. The updated version will be posted on this page with the latest effective date. Continued use of the website after updates means you accept the new policy terms.

10. Contact Us

If you have any questions, disputes or data rights requests regarding this Privacy Policy, please contact us:

Email: info@gxheiyu.com

Address: Room 11-9, Shenghua Fortune Times Building, No.51 Zhongshan Middle Road, Chengzhong District, Liuzhou City, Guangxi Zhuang Autonomous Region, 545001, P.R.China